Returns
Return and Refund Policy
At Express Wholesale Fabric, your satisfaction is our top priority. We understand that returns and exchanges are sometimes necessary, so we’ve outlined a clear policy to make the process easy and transparent.
Returns Policy
We accept returns under the following conditions:
- Defective or Damaged Fabrics: If your fabric is flawed or damaged upon delivery, contact us immediately to arrange a return or exchange.
- Change of Mind or Other Reasons: You can return non-defective items within 30 days of purchase. A 10% restocking fee will apply, and shipping costs are non-refundable.
Refund Process
After we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed back to your original payment method.
- Refunds typically take 5 to 7 business days to appear in your account.
How to Return an Item
To return your fabric, mail it to:
1500 S. Central Ave., Los Angeles, CA, 90021, USA
You are responsible for the shipping costs associated with returning the item. Shipping costs are non-refundable, and if you are issued a refund, the return shipping cost will be deducted.
For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your returned item.
Sale Items
Please note that only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges Policy
We replace items only if they are defective or damaged. To request an exchange for the same item, email us at expressknitinc@gmail.com and send your fabric to:
1500 S. Central Ave., Los Angeles, CA, 90021, USA
Contact Information
Have questions about returns, refunds, or exchanges? Contact us today:
- Email: expressknitinc@gmail.com
- Phone: 213-683-1515
By ensuring your returns and exchanges are handled quickly and fairly, Express Wholesale Fabric aims to provide the best service in the wholesale fabric industry. Thank you for shopping with us!